Late last week Dell had a really good deal on Garmin Nuvi 205 GPS systems. I quickly ordered two (one for my wife and one for a birthday gift for a family member).
By Saturday, I found it odd that I didn’t get a shipping confirmation, but I didn’t receive any emails about cancellations either. Today I decided to check the status of the order and it was canceled because they over sold. I received NO NOTICE until about 20 minutes ago (and after I made a call).
To add to my foul mood, my wife and I have been debating about getting a TV for our bedroom for the last 6 months, after seeing the prices come down, I bit the bullet and ordered a nice 32 inch Samsung from Sears last night. They only had a local pick-up available (at a store 8 miles from my house – so I was fine with picking it up). I called today to ask if the order was ready and “WE DON’T HAVE ANY IN STOCK”.
I called the main Sears office to make sure my order was canceled (and it was) and I asked if there was any way they could ship it to me from another store… No. While on the phone with the sales rep, I checked the online store again and it was showing as available. I go to order it – out of stock.
Does either Dell or Sears try to get my business by offering a slight discount on another product? Perhaps a coupon? Free shipping on another TV? Nope! I found the TV on Amazon, it was 10 dollars more, but I know I won’t have any problems. Fantastic customer service Dell and Sears – I am sure you will stay in business for years to come.
