Customer Service: Pep Boys

( @pepboysauto, #repairs ) I had an interesting couple of days with our cars. On Thursday, my friend known as GTT texted me to tell me that my wife’s car in the driveway had a flat tire. I was in the office and could not deal with it until I got home (my wife and […]

Customer Service Showdown: Blockbuster vs. Netflix

On Friday night, I received an email from my Blockbuster rewards account informing me that my subscription plan would be ending at the end of the month and I would have to choose a new one. The email then states that the most similar plan to the one that I had is $7.00 more per […]